This notice explains how Relax and Wag Dog Grooming Spa (“we”, “us”) collects and uses personal data when you visit relaxandwag.com, book a groom or contact us. Relax and Wag Dog Grooming Spa is run by Sarah Hall, who is the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Relax and Wag Dog Grooming Spa, 7 Deepwater Drive, Newport, Gwent, NP19 4UE. Contact us about anything in this notice at relaxandwagdoggrooming@gmail.com or on 07528 871578.
What we collect
- When you book online — our “Book” buttons take you to our booking page on book.heygoldie.com, run by Goldie. The booking information may include your name, email address and phone number, the service and time you choose, and any notes you add.
- When you email, call or message us — your contact details and whatever you tell us, including anything you tell us about your dog’s health or behaviour so we can groom them safely.
- When you browse — our host keeps standard server logs (IP address, browser, pages requested, time) for security. We don’t use analytics or tracking cookies — see our Cookie notice.
We don’t ask for special category data, such as information about your health.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Taking your booking, grooming your dog and contacting you about your appointments | Contract, or steps before one (Article 6(1)(b)) |
| Replying to your questions | Legitimate interests — answering people who contact us (Article 6(1)(f)) |
| Keeping accounts and records for tax | Legal obligation (Article 6(1)(c)) |
| Keeping this website secure | Legitimate interests (Article 6(1)(f)) |
We do not sell your data or use it for advertising.
Who we share it with
Only the service providers that run our bookings, website and email:
- Goldie — our online booking platform. It handles the contact and appointment details you provide when booking. See Goldie’s privacy policy for details of how it handles personal data.
- Vercel Inc. — hosts this website and keeps its server logs. Our web developer, Studio 72 Cardiff Ltd, manages the hosting for us.
- Google (Gmail) — our email inbox.
If you message us on Instagram or Facebook, those messages are handled by Meta under its own privacy policy.
International transfers
Some of these providers process data outside the UK (mainly in the USA). Where they do, we rely on the UK–US data bridge, UK adequacy regulations or the ICO’s international data transfer agreement or addendum to keep it protected to UK standards.
How long we keep it
- Questions that don’t lead to a booking: 2 years from our last contact, then deleted.
- Booking records: 6 years after the end of the tax year they relate to, for our tax records.
- Server logs: kept by our host for a short period for security.
Your rights
You can ask us to: see the data we hold about you; correct it; delete it; restrict or object to how we use it; give it to you in a portable format; and, where we rely on consent, withdraw that consent at any time. Email relaxandwagdoggrooming@gmail.com — we reply within one month. No decisions are made about you by automated means.
Complaints
If you’re unhappy with how we’ve handled your data, please tell us first. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint · 0303 123 1113.
Changes
We’ll update this notice when how we use data changes. The date at the top shows the latest version. See also our Cookie notice.